During my first evening at your hotel, I discovered that my Internet cable was not working properly.

There has been some interest fort lauderdale golf hotel in a letter I wrote to the Luxor hotel in Las Vegas regarding my recent stay. If you re looking for a hotel in Vegas, fort lauderdale golf hotel I urge you to steer clear of the Luxor for the time being.
First off, this was not my first visit to your hotel. I was a patron there last year during the Licensing Expo. During that stay, I was also left feeling dismal about the experience. fort lauderdale golf hotel It was not my wish to stay there again this year, but rather than rehashing my past experience, fort lauderdale golf hotel I ll focus on this more recent visit.
Upon arrival on June 11th, I worked my way through the backlogged check-in process and received a key to my fifth floor room. When I arrived at my door, I was greeted by a serving tray of half-eaten pancakes. I dismissed it, sure that it had simply not yet been handled, but would be soon. However, imagine my surprise fort lauderdale golf hotel to find them there again at 5:00 that day and again around 8:00 that evening. The next morning, the 12th? Still there. My return that evening before dinner? Still there. Coming back to my room that night around 1:00 in the morning? Still there.
That s right, a half-eaten tray of pancakes sat outside fort lauderdale golf hotel of my door for at least thirty-six hours before its removal. It became a joke amongst my colleagues. It took on the legendary title of the Chronicle of the Pancakes.
It s true that during my stay, I put out the Do Not Disturb sign on my room since it did not require servicing, but I have to wonder at the quality of a staff that could ignore that tray for such an egregious amount of time unless the Do Not Disturb sign is also code for Please Leave Half-Eaten Pancakes By My Room.
You may be thinking that I could have dropped by the front desk or called someone to pick up the tray, but the point here is: I shouldn t have to, and you shouldn t want me to. You don t want guests coming to you about something that could even go so far as to be labeled a health hazard because your staff, perhaps willingly, didn t take steps to correct fort lauderdale golf hotel something so obviously unacceptable.
During my first evening at your hotel, I discovered that my Internet cable was not working properly. (As a working professional, it is essential that I have reasonable web access.) Fortunately, the maintenance staff was pleasant and polite, but the fact I had to call them in the first place speaks volumes fort lauderdale golf hotel about the lack of attention fort lauderdale golf hotel to each room. The maintenance fort lauderdale golf hotel person even told me that this is not an uncommon occurrence and that sometimes even the staff breaks fort lauderdale golf hotel the cables. You read that right; I was told, by someone on your maintenance team, that sometimes your cleaning staff damages the Internet equipment.
fort lauderdale golf hotel Let s also back up just a moment: your internet is delivered via physical cables. Even some of the cheapest motels I have stayed at in my travels offer Wi-Fi. Maybe it s not good Wi-Fi, fort lauderdale golf hotel but they have it. So many of us are going mobile these days and with devices fort lauderdale golf hotel that cannot accommodate that type of physical connector. Even an option to pay for Wi-Fi trumps unreliable Internet cables that only allow so much mobility even within the same room. You re a Las Vegas resort hotel. Think about it.
After my call down to your maintenance team, I decided to do some ironing as my clothes had rumpled during fort lauderdale golf hotel my journey to Vegas. My first discovery in the course of my efforts, was that the iron no longer had a stopper to keep the water inside, and as someone had not emptied it after the last use, it sloshed all over the inside of the closet. I was not expecting a water ride with my stay.
I m aware that not every guest wants to do ironing, but sometimes it is necessary. Rather than supplying each room with such poorly maintained equipment, perhaps newer items could be rented out upon request. Wrinkles in business attire are better than the havoc caused by such old items of laundering.
We come to the room itself. I don t know about you, but I don t really fort lauderdale golf hotel find the sound of gambling machines permeating my rented walls to be all that relaxing. On the fifth floor, behind closed doors, I could hear the incessant ping and clang of the games available on the ground floor. It is unacceptable. There s a bed in the room, but it must not be for sleeping considering the level of noise I experienced.
I understand that the Luxor is not the shining gem it once was. However, you need to know that everyone I spoke to about staying in your hotel told me equally unflattering comments about their time spent there. Some colleagues of mine even told me that their key-card ceased operating at random, causing them to be locked out of their room.
I ll be frank: the business I work for did not want to pay to put me up in nicer accommodations. However, I can assure you that next time I will pay the difference out of pocket if it means not staying at your hotel. You may find my remarks flippant and some as traversing into the hyperbolic, but the humor is all I have to keep me from becoming one of those screaming and ranting guests you no doubt despise.
The bottom line is that your accommodations are sub-standard at the very least, and disgusting at the worst. You should know that people are aware of this fact and have begun earnestly spreading the word. Even during random elevator fort lauderdale golf hotel encounters, I would hear from fellow guests fort lauderdale golf hotel disturbed by the thought of having to spend time in your hotel.