Sunday, September 2, 2012

I have (as some have claimed to do) looked for gas stations that are somewhat close to the airport b




Q uestion : I rented red roof inns a car from Hertz in Miami a few months ago. Before returning it, I filled it up with gas. When I turned the car in, I double-checked the fuel gauge, made sure my receipt reflected that the car had been returned full, and, thinking I had myself covered, red roof inns flew home.
A few days later I received a letter from Hertz saying I had been charged red roof inns $93 for refueling. It went on to say that their own receipt that stated the gauge was full, was not ample proof that I had refueled the car and I would need to provide a receipt.
What can I do? I ve called Hertz numerous times to no avail. Am I just a victim of their latest red roof inns scam? Do you think it is fair for them to disregard their own receipt as proof that the car was refueled? Danny Griffin red roof inns , Los Angeles
How did this happen? It s possible that the Hertz agent checking you in didn t pay attention to the gas gauge and printed your receipt. Later, red roof inns another associate discovered that the needle on your gas gauge was tilting toward the E and decided to charge you.
Here s what you have to remember the next time you rent a car: When you refuel, use a credit card and ask for a paper receipt. Keep the receipt and show it to the employee when you return the car. You might want to ask if it s enough proof of a full tank, and if it s not, what you would need to do in order to avoid a refueling charge.
The last time I rented red roof inns a car from Hertz in Anchorage,AK, they didn t even come and check the car. I parked in in a covered garage and went in to pay up. I of course red roof inns had pictures of the car that I kept, but that was 3 months ago. I told them it was full. I don t recall if the receipt showed that, but I will be sure to check next time. I guess I should have taken a picture of the dashboard showing the milage and full gas gauge. Was Hertz able to add a $93 charge to the credit card on file automatically?
This EXACT same scenario played out for me last month in Los Angeles. The charge was put on my credit card a week after returning the car. The charge was $85.49. red roof inns I still had the HERTZ receipt red roof inns from the parking attendant to whom I returned the car. I had paid with my credit card. HERTZ said they would only give me a $20 refund unless I sent them a copy of my credit card statement showing the charge for gasoline the night before returning the car. Absurd! Corporate greed! I will never rent with HERTZ again.
No, definitely not every car; apparently, you didn t check very closely. Some newer models with premium option packages have a digital fuel readout that tells miles traveled since last fill and estimated miles to bone dry, but I doubt if many rental cars have this item.
You re probably talking about the analog fuel gauge. The only thing a F on that thing means is that the tank isn t empty. My truck has a range of around 270 miles on a full tank, yet I can drive 60 miles before the needle red roof inns budges from F.
I have (as some have claimed to do) looked for gas stations that are somewhat close to the airport but not so close that they charge an airport premium because they know that many rental returns red roof inns will be coming in to fill up. Typically the gauge will still look full when I return it, and I assume red roof inns that s typically the way I receive a rental car at the lot. I try not to go more than five miles, but that s because I realize there will be someone else down the line driving the car.
The other thing is that filling up is inconsistent. There are numerous styles of pumps, handles, nozzles, and other assorted equipment. I m pretty sure that when the thing clicks to stop, it could be anywhere from absolutely full to the owner s manual capacity or as little as a gallon less. Some fuel pumps create lots of bubbles depending on flow rate, and that affects how full it actually gets if there s bubbles in there that haven t dissipated. I knew people who owned cars that ran on diesel, and that got interesting red roof inns because the fuel was more viscous and sometimes the bubbles would take a long time to go away.
I ve had times where I ve used a pay at the pump credit card reader and the pump itself either was out of printer red roof inns paper or the printer was malfunctioning. Typically they ll give an indication that one should go inside to get a copy of the receipt. Most of the time I don t care because I haven t been cheated buying gas before.
Not really. Most of the prepaid fuel options I ve seen have been within a few cents of the market price in the area, if not a little less. The problem is this who s going to run a tank down until it s completely dry? Even if you return it as the fuel light is coming on, there s probably still 2 gallons in the tank, meaning you re pretty much always red roof inns going to pay for gas you don t use.
This happen to me as well when I rented a car in Vegas from Hertz, I didn t keep receipt but since I paid using my credit card, Hertz accepted statement from my credit card where it was showing that I have bought a fuel on a gas station in Vegas vicinity, so they refunded me refueling charge.
What s your problem? If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an email and I'll investigate. (I can't promise a fix, but I take every request seriously.) If you want to connect with other consumers, why not sign up for my free weekly newsletter , RSS feed or free daily email updates ?
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