But I was wrong. They could not have cared less. Their customer relations isn t about customers. A

Norwegian Cruise clarion hotel fort worth Lines Stranded Me 3000 Miles From Home and Endangered My Baby. - Rock On Mommies (Excuse our dust while we remodel) Home About Us Girls Chat TV Contact and PR Favorite Sites Life As Taz
Excuse our dust while we remodel! Blog Fashion clarion hotel fort worth Abode Mommy Tips Travel Tips for traveling with kids. You are here: Home / Customer Service / Norwegian Cruise Lines Stranded Me 3000 Miles From Home and Endangered My Baby. Norwegian Cruise Lines Stranded Me 3000 Miles From Home and Endangered My Baby. June 1, 2012 By Jennifer 24 Comments Pin It
If all you moms out there are anything like me, you don't have a lot of time for stupid clarion hotel fort worth these days. Especially when you are trying to have a family vacation. I lamented about sharing my story, but after dealing with a company clarion hotel fort worth whose representatives don't care about their customers, I decided clarion hotel fort worth no other parents should  experience what happened to me at the hands of Norwegian Cruise Lines.
It was Easter. My entire family booked a cruise aboard the NORWEGIAN EPIC out of Miami. My husband was working so he could not go. Long story short, even though Norwegian's own website says they will accept hospital certifications of birth from abroad hospitals, they wouldn't accept mine. They said my whole family could board. They said I could board… clarion hotel fort worth But they refused my barely 16 month old baby access to the ship.  Even though she had her hospital certification ( the one the county bases theirs on) and a social security card.  And they blamed it on U.S. Customs.  However, customs accepts the certificate I had and we explained that to them.
I get it. It was a technicality. I spaced clarion hotel fort worth out, I should have brought the correct birth certificate, but lack of sleep is tough. Here's the kicker, I had someone ready to fax the port the county birth certificate and Gary, the port supervisor, refused to look at it because he said it was too late.  He said the ship had sailed. When I called my family to say goodbye, they said the ship was still connected.  The ship remained in port for another 2+ hours.  They spent hours trying clarion hotel fort worth to get my luggage off the ship, instead of accepting clarion hotel fort worth my fax and spending 5 minutes getting my baby and me on board.  Miracle of all miracles, they got my luggage off the ship over an hour after Gary said the ship had sailed.
Instead, they stranded us 3000 miles away from home. Because I think, they thought I was trying to kidnap clarion hotel fort worth my own child. I feel 100% they discriminated against me as a single woman traveling with a child. They let and accepted other people's faxed birth certificates that day. Why not mine?
As if that's not ridiculous enough, clarion hotel fort worth here's what really is shocking and the reason I feel, NCl is NOT a family friendly clarion hotel fort worth cruise line. They REFUSED to call me a cab or car service with an infant car seat.  Gary, lectured me on how desolate it became at the port and said I would be lucky to get any cab at all. He basically laughed in my face.  I explained to him it was against the law and asked what difference it made to him and to please call a car service with an infant safety seat for my baby.  Another employee tried to calm me down and said they would handle it, but they all took the easy way out and flagged down a cab from one of the other ships. And again, said I would never find a family car service.  Meaning, the car service NCL endorsed jeopardized my baby's safety.
I'm old school, I don't have a smart phone. clarion hotel fort worth  My cell phone was now dead from all the calls to California to get a copy of the birth certificate.  I was dealing clarion hotel fort worth with an agitated, now exhausted baby trying to keep her calm and happy. Why couldn't they go online and find us family car service? When I looked up family friendly car service at the hotel for my ride to the airport, it took me 30 seconds to find one. Either, clarion hotel fort worth 30 seconds was more effort than NCL employees are willing to make to keep a baby safe or they simply enjoyed adding to my distress and putting my baby in harms way.
And one final thing that struck me as odd.  That evening I got a call from NCl asking me why I was a no show at the pier.  A no show?  I explained the situation and the woman on the other end had no answers for me.  I don t know how port authority works, but if NCL employees were righteous in their treatment of me, why did they lie in their paperwork and call me a no show?  I can t images clarion hotel fort worth there aren t codes for these types of situations.
If you lie about me being a no show  And you lie about the ship being gone  And you don t care about getting my baby a car seat so you lie about there not being any car services clarion hotel fort worth for families in the area, where does it stop?  What about if you have a child with a nut allergy who gets sick on board?  What about child safety on the ship?  It s a slippery slope.  I think if their treatment of us was really on the up and up, why not be truthful clarion hotel fort worth  about what really happened?  It makes no sense, especially to people in your own company.  Why is the left hand lying to the right?  And what else do they lie about in their paperwork?
So after we are stranded in Miami for four days, we get home and share our story with the head of NCL's customer relations Maria and copy the CEO Kevin. I thought for sure, somebody would acknowledge what happened to me and hopefully handle the situation with their port employees.  If my employees didn't try to help a mother clarion hotel fort worth and child and endangered babies, I would want to know about it and fix it. I thought at a bare minimum, I would get a call or letter telling me they handled clarion hotel fort worth the situation and repremanded Gary, so at least other parents clarion hotel fort worth wouldn't go through the traumatic experience clarion hotel fort worth I did.
But I was wrong. They could not have cared less.  Their customer relations isn t about customers.  And it isn t about relating. Its about covering their own, ass-etts. I now see why the port supervisor was so arrogant and rude.  Lack of respect or concern for customers trickles clarion hotel fort worth down from the top.  NCL was more concerned with telling me they would NOT give my family a REFUND.  I got a stock boiler-plate letter emailed from  DONOTREPLY@NCL  telling clarion hotel fort worth me their port employees are great and it was my fault for not having the document.  They never addressed any of my issues. They ignored the facts about the county birth certificate and their supervisor refusing to look at it, but wasting hours getting my luggage off. And they completely ignored the cab situation. They REFUSED TO REIMBURSE us and didn't even offer a make up cruise. So there it is. NCL cares about your money, not you and not your children.  And once they get your cash, you are on your own.  Even if you don t get their service   They are keeping your money.
If NCL cared about its customers, one would assume that for $2000.oo, clarion hotel fort worth  I should have been able to expect them to take a minute clarion hotel fort worth and call me a car service.   NCL  At least jail is free and you get one phone call.
I have learned three important things from this. MOMS, (1) GET PASSPORTS for you babies. clarion hotel fort worth Even if you don't need them, no one can discriminate against a passport. (2) If you want to be paranoid and you are travelling without the other parent, get a signed consent to travel form. And (3) just because its called the sponge-bob cruise, doesn't mean its family friendly!
clarion hotel fort worth I obviously clarion hotel fort worth can't give a review of the ship because I never got on, but my family on board said it was horrible and I dodged clarion hotel fort worth a bullet. None of them will ever sail NCL again. They said the food was sloppy. The ship was completely over crowded and miserable, the rooms were awkward and anything nice worth doing cost extra.
I was mommy to dogs. A so called mommy-to-be practicing with pets first. In that unique place all you mommies once were, I was terrified of the responsibility of kids, but excited by the idea at the same time. You followed along with me on my journey from carefree newlywed to motherhood. Now I am a mom and it is one amazing, crazy ride. I went from VIP at the clubs, to VIP at the Zoo! View all posts by Jennifer clarion hotel fort worth Blog
Oddly we flew domestically the entire family without having kids passports with us (doh, domestic flight), and both my husband and I had IDs, at the airport they ask every single of our 3 kids their names, parents names and where we were going. A month later I was flying alone with 3 kids, from NYC/JFK to Europe, and nobody asked a thing from the kids when they had their American passports and I had my Finnish passport. I was actually teasing my husband that it was easy to smuggle kids out of the country (he was already in Europe waiting for us though). So yes, it varies a lot and I do recommend some type of ID for kids, even if it s a library card
Thanks Katje for your support! i know, the airlines thing is so crazy! As far as cruising goes, we have always been treated very well by the Carnival/holland America group. and Celebrity was fantastic as well. I was truly more upset that management didn t do anything to make it right. They didn t admonish the supervisor who endangered my baby and they didn t offer us a refund. clarion hotel fort worth Nothing. They just kept our money and sent us a dear john email with a do not reply address. Cowards. I WILL NEVER CRUISE THEM AGAIN EITHER. I told them i was going to share my story with all the others mommies out there, but they couldn t have cared less. I guess they don t values moms very much. Reply Vic in Texas says: June 3, 2012 at 9:24 am
Woooooooooooow what a terrible experience. We have sailed with NCL more than 15 times and they have always been courteous. We were on the NCL Pearl for 29 days for one cruise. We were on the NCL Spirit when Tropical Storm Lee hit and kept us out to sea an extra 2 days. NCL let passengers make phone calls and use the Internet for free to notify family, airlines and etc. When we took our grandchildren recently we had to make sure all their paperwork was in order. Made two of them get passports even though we heard birth certificates were OK. We probably will not go on the Epic tooooooooooo big to get personal with the passengers and guest